Shipping policy

Last updated: October 5, 2026

Our goal is to make every delivery as smooth and reliable as possible. Please take a moment to read the information below before placing your order.

Where We Ship

We currently deliver to addresses within the United Kingdom. Your order is shipped directly to the delivery address you enter at checkout.

Order Processing

Every order is processed and dispatched within 1 to 3 working days (Monday to Friday). As soon as your parcel has been dispatched, you will receive an email with your tracking number.

Orders are not processed or shipped on weekends or public holidays.

Order Cut-Off Time

Orders placed before 5:00 PM London time are processed the same working day. Orders placed after this time are processed on the next working day. Our fulfilment team pauses on Friday at 5:00 PM London time and resumes on Monday at 9:00 AM London time.

Delivery Times

Destination	Shipping Method	Estimated Delivery Time	Charge
United Kingdom	Standard Shipping	5 to 12 Working Days	£0.00

Total delivery time (processing and transit): 6 to 15 working days (Monday to Friday).

All shipping charges are displayed and charged in GBP. Standard shipping within the United Kingdom is included at no charge, with no minimum order value.

Every parcel comes with a tracking number and delivery confirmation.

Carriers

Your order is delivered by our trusted partner Royal Mail. The carrier used for your order depends on your location and service availability.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can also follow your parcel at any time via our order tracking page, using your order number or tracking number.

Incorrect Addresses and Failed Deliveries

Please check your delivery details carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, or because it was not collected in time, we will contact you to arrange redelivery. Any additional shipping charges for redelivery may be charged to you.

Good to Know

The delivery times above are estimates and can vary due to circumstances outside our control, such as carrier delays, strike action or weather conditions.
Business days are Monday to Friday, excluding public holidays in the United Kingdom.
If your order has not arrived within 20 working days of dispatch, contact us and we will investigate it with the carrier.

Thank you for your patience and understanding if a delay does occur.

Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days of receiving it. This right applies in addition to our own 30-day return window. Full details are set out in our Refund Policy.

Customer Service

Questions about your order or delivery? Our support team is happy to help.

Email: info@northtrendmode.com
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (London time). Saturday and Sunday: 9:00 AM to 4:00 PM (London time).
We aim to respond to all enquiries within 24 hours.

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